Terms of sale
Version of June 11th, 2026
If you have any questions or comments about our Privacy Policy, or our Terms and Conditions, please contact RAOUL.E by mail or by email:
RAOUL.E
Bois les Dames 13, Henri-Chapelle, 4841 Belgium
Or hello@raoul-e.com
Between the undersigned:
The company RAOUL.E registered at the Crossroads Bank of Enterprises under the number 0744467476, whose registered office is located Bois les Dames 13, 4841 Henri-Chapelle, Belgium, represented by Leonie Maingret,
Hereinafter referred to as "RAOUL.E" on the one hand,
The natural person browsing, learning about, reserving, ordering one or more products on the website www.raoul-e.com,
Hereinafter referred to as the "Customer" on the other hand.
Please read carefully these general conditions, they define the conditions and terms of sale that you accept by ordering on the website www.raoul-e.com.
The unconditional acceptance of these conditions will consist in the fact that the Customer checks the box corresponding to the following sentence: "I accept the present conditions and I adhere to them unconditionally".
You acknowledge that these Terms and Conditions are enforceable in the same manner as any other written agreement you may have signed, and supersede any other document. If you do not agree with the terms of these Terms and Conditions of Sale, you are not authorized to order products on the www.raoul-e.com website.
The modifications of the GCS are opposable to the Customer as soon as they are put on line, but cannot apply to the transactions concluded previously.
Article 1. Definitions
The terms used, both in the plural and in the singular in the present General Terms of Sale will have the following meaning:
Customer means any user, natural person of legal age with the capacity to contract, who has the quality of a consumer, i.e. who is not acting in the context of his professional activity and who browses, takes note, reserves, orders and/or purchases a product offered on the Website.
General Sales Conditions or GSC means the present general conditions that the Customer declares to accept.
Personal Data means any data of a personal nature that directly or indirectly identifies the Customer in accordance with the regulations in force.
Product means any product offered on the Internet Site and in particular, without this list being exhaustive, clothing and fashion accessories.
Internet Site designates the infrastructure accessible at www.RAOUL.E.fr developed by RAOUL.E.
Article 2. Ordering of Products
2.1 Selection of Products
In order to place an order via the Internet Site, the Customer must select the Products he/she wishes to purchase by adding them to the shopping cart.
Once the selection of the Products is completed, the Customer must click on the "Shopping Cart" tab in order to validate his/her order. A summary of the order will then be displayed. The Customer will have the possibility to modify the quantities of Products or to delete a Product from the basket.
2.2 Creation of a personal account and provision of information
The creation of a personal account is a prerequisite to any order of the Customer on the Website. In this context, the Customer is required to communicate Personal Data. These Personal Data are treated in accordance with the Privacy Policy available here.
The registration to the personal account is also done by the handing-over of identifiers of connection (email address and password chosen by the Customer). The Customer recognizes that his identifiers and password are strictly personal and confidential.
In case of suspicion of fraudulent use of his/her login and password, the Customer must immediately inform RAOUL.E at hello@raoul-e.com.
The provision of payment information and validation of the order constitutes proof of the transaction, in accordance with applicable law.
It is expressly agreed that computer records held by RAOUL.E shall constitute proof of transactions.
The Customer guarantees that the data he/she communicates are accurate and in conformity with reality.
2.3 Finalizing the order
Once the Customer has accessed his/her personal account, he/she must select his/her method of payment and delivery, and then confirm the order by clicking on "Pay my order".
Once the order has been validated and payment has been made, the Customer will receive a confirmation email summarizing the order.
The Customer must verify the content of the order and immediately report any error.
RAOUL.E reserves the right to refuse any order for legitimate reasons, including unusually large quantities.
If a Product becomes unavailable after validation, the Customer will be informed and refunded within 14 days maximum.
Article 3. Price and Payment
Prices are expressed in euros including VAT.
For deliveries in Belgium and the EU, VAT is included. Shipping costs are not included unless otherwise stated.
RAOUL.E reserves the right to modify prices at any time, but Products are billed based on rates in effect at the time of order.
Accepted payment methods: credit card (Visa, Mastercard, Bancontact), PayPal, Apple Pay, Google Pay.
Products remain the property of RAOUL.E until full payment is received.
Article 4. Delivery
4.1 Place of delivery
Products are shipped to the address indicated at checkout.
4.2 Mode, shipping costs and time of delivery
We mainly ship with the following carriers: Bpost, UPS, DHL, and DPD. The choice of carrier depends on the destination of the shipment.
Packages are generally dispatched within 48 hours after order placement.
We offer free shipping for orders within the European Union over €200. For orders below €200 within the EU, and for all orders outside the European Union, a shipping fee applies.
The applicable shipping costs are displayed at checkout depending on destination and delivery method.
Orders may be shipped in multiple packages depending on product size or logistics constraints. Each package will include a tracking number.
Delivery times vary depending on destination and carrier.
4.3 Delay in delivery
In case of delay not due to force majeure, the Customer may cancel the order after a reasonable additional delay. Refunds will be processed within 14 days.
4.4 Receipt of packages
The Customer must verify the condition of the package upon receipt and report any issue immediately. After acceptance, external defects can no longer be contested.
For deliveries outside the EU, customs fees may apply and remain the responsibility of the Customer.
Article 5. Withdrawal / Return of the Products
The Customer has 14 days to exercise the right of withdrawal.
Products must be returned in original condition and packaging.
Return shipping costs are borne by the Customer.
Refunds will be processed within 14 days after receipt of returned goods.
Article 6. Guarantees
6.1 Hidden defects warranty
Products are subject to legal warranty for hidden defects under French Civil Code.
6.2 Legal conformity warranty
Products are covered by the legal conformity guarantee under applicable consumer law.
Article 7. Personal Data
Personal data is processed in accordance with GDPR regulations and RAOUL.E Privacy Policy.
Article 8. Responsibility
RAOUL.E is not responsible for internet access issues, screen display differences, or third-party links.
Article 9. Force Majeure
Neither party shall be liable in case of force majeure events preventing contract execution.
Article 10. Intellectual Property
All content, branding, and materials remain the exclusive property of RAOUL.E. Any reproduction is strictly prohibited without written authorization.
Article 11. Applicable law and jurisdiction
These terms are governed by French law. Disputes fall under the competent courts of the defendant’s residence or place of delivery.
Article 12. Miscellaneous provisions
Entire agreement clause, severability, and non-waiver apply.